Customer Success Manager

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Pactum AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Pactum AI is a company that builds AI-driven negotiation software to automate supplier and enterprise negotiations. Its platform helps large companies automate supplier negotiations, driving measurable cost savings and efficiency improvements through automated decision-making and negotiation workflows. Founded in 2019, Pactum AI operates as a SaaS provider serving enterprise customers with a global cross-disciplinary team.

📋 Description

• Build and execute detailed project plans from kick-off through hyper-care. • Lead implementation workshops, understand customer business goals, and control scope, schedule, and risk to minimize Time-to-Value. • Coordinate integrations with email, SSO, Pactum API, and customer P2P/ERP systems. • Guide customers to apply best-practice playbooks as the subject matter expert on Pactum products. • Design and run training sessions, identify internal champions, and run structured discovery to understand resistance points. • Design engagement strategies that reach buyers where they are. • Track savings, efficiency, and engagement metrics; translate usage data into business impact narratives; and co-lead QBRs with Account Management so executive stakeholders clearly see progress. • Monitor health signals proactively. Flag risks before they escalate, surface expansion opportunities, and execute a structured transition of insights to the Account Management team. Capture lessons learned and feed product insights back to Engineering.

🎯 Requirements

• 5+ years leading enterprise technology implementations (over $500K ARR), complex consulting projects, or B2B SaaS customer success. • Strong organisational discipline with a track record of managing schedules, risk, and stakeholder engagement across multiple complex accounts simultaneously. • A framework for driving adoption inside large organisations, not just instincts. • Familiarity with sourcing workflows, supplier management, indirect spend, and payment terms. • Comfortable with data analysis, interpreting dashboards, pulling usage data, and translating metrics into a compelling business story for executives. • Executive presence: confident running a QBR with a VP of Procurement and equally comfortable sitting with the buyer who has been sceptical since day one. • Proficiency with CRM and CS tools such as Salesforce and Jira, and a willingness to work hand-in-hand with Product, Engineering, and Data Science teams. • Bonus points if you have Direct experience with Coupa, SAP Ariba, or Jaggaer.

🏖️ Benefits

• Unlimited vacation time • Paid sick leave • Company equity • SPOT bonuses • Learning & development • Flexible schedule • Annual off-site retreats • Home office setup