Junior Customer Support Specialist

🔥 8 minutes ago

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• Respond to and resolve queries from our customer’s customers via email. These are transactional queries such as refunds or cancellations. • Escalate advanced/ complex queries to the appropriate internal channels. • Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role. • Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings.

🎯 Requirements

• 0-2 years experience in a customer support, customer service, or customer-centric role, or you're eager to transition into your first customer-focused position • proficient English speaker • happy to work remotely and organised in communicating with teams across different time zones (GMT, AEST, EST) • love interacting with and helping people • share experiences and feedback with others in order to build your skills • continuously seek to improve, rather than settling for the current state • investigative mindset and like to think out of the box

🏖️ Benefits

• generous holiday leave • 4 months paid family leave regardless of gender • investment in learning and personal development via constant exposure to new challenges • an annual learning fund • regular internal and external training