Senior Product Manager, Retain

🕒 May 26

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• shape churn prevention and retention offering across payments and billing platform • own churn prevention, dunning, and salvage flows • lead product strategy for dunning and proactive retention interventions • build configurable surfaces that serve diverse merchant base • own KPIs that matter for retention and revenue impact • lead end-to-end delivery of complex initiatives • align senior stakeholders around product strategy • craft compelling written narratives for decision-making • collaborate with engineering on billing logic and platform decisions

🎯 Requirements

• hands-on experience with payments, billing, or comparable consumer-facing fintech at scale • understanding of subscription economics, churn mechanics, dunning strategy • experience with high-volume, buyer-facing products • technical credibility and ability to reason about billing systems, APIs, and trade-offs • data-fluent and metrics-led • ability to use AI as a force multiplier in research, writing, and analysis • history of building and shipping in scale-up or startup environments • outstanding written and verbal communication skills • comfort managing trade-offs across various stakeholders • value regular, in-person collaboration with team

🏖️ Benefits

• unlimited holidays • 4 months paid family leave regardless of gender • investment in learning and personal development via constant exposure to new challenges • annual learning fund • regular internal and external training