Customer Support Associate

🕒 December 24, 2025

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Padlet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $11M Series A on 2019-03

Education • Productivity • SaaS

Padlet is an online platform that allows users to create and share virtual bulletin boards for various purposes, including education, project collaboration, and personal organization. Users can post text, images, links, and videos on their Padlets, which can be made private or shared with others. The platform is widely used in educational settings for interactive learning and in business environments for team collaboration and project management.

📋 Description

• Effectively solve customer inquiries via phone, email • Hold a high bar for Support when owning customer interactions • Identify, document and follow up with engineers on product bugs and features • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products • Recognize errors and draft improvements to content in the external Support Center and internal documentation • Collaborate with members of other teams to root out answers and be a resource to teammates

🎯 Requirements

• The ability to provide support fluently in English and Korean • Genuine curiosity about people and business, while possessing the ability to inspire passion in others • Experience in direct customer or client-facing roles • Interest in implementing feedback and dedicated to the improvement of your skills and work • Strong organizational, analytical, written and verbal communication skills • Superb attention to detail • The ability to quickly adapt to new situations and think on your feet • Excellent time-management skills • A desire to help people and improve the community experience

🏖️ Benefits

• Medical and dental insurance for you and your family. • Stock options. • Catered lunches and dinners. Military grade snacking. • 20 vacation days. Plus sickness and bereavement days for when life happens. • Parental leave. • All the gadgetry you need, including a new phone every year. • Badassery budget to level up.