Customer Service Agent

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Pagaleve

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

🛍️ eCommerce

👥 B2C

💰 Debt Financing on 2022-08

Fintech • eCommerce • B2C

Pagaleve is a financial technology company that enables users to make purchases in installments without interest using the Pix payment method. With a mobile app, customers can conveniently manage their shopping experiences across thousands of partner stores offering various goods, from clothing to electronics. Pagaleve is designed to simplify the payment process for both consumers and retailers, emphasizing security and ease of use.

📋 Description

• As a Customer Service Agent at Pagaleve, you will be responsible for assisting our customers and users, ensuring an excellent experience in every interaction. • You will work collaboratively with cross-functional teams, playing an important role in identifying atypical behavior in the use of our product. • Availability: shifts Sunday to Thursday or Tuesday to Saturday (morning/afternoon or afternoon/night) to provide support to users and retailers, assisting with: • General questions and requests; • Complaints and resolution of usability issues identified in the product; • Identifying, analyzing, and resolving reported problems; • Escalating complex issues to the appropriate teams; • Analyzing incidents related to the service; • Developing and monitoring strategies to resolve issues with customers and users, identifying and addressing operational bottlenecks; • Proposing and implementing process improvements in customer support and system fixes.

🎯 Requirements

• Experience in B2C customer support (B2B experience is a plus); • Collaborative spirit, curiosity, ownership mentality, and respect for diversity; • Strong communication skills (oral and written), empathy, ability to explain clearly, and patience when listening; • Active listening and resilience; • Proactive approach; • Analytical mindset.

🏖️ Benefits

• Health insurance covering 100% of the employee and 75% for the first dependent; • Dental plan; • Monthly discount coupon at stores that accept Pix Parcelado; • Day off on your birthday; • Meal/food allowance via iFood Benefícios; • Flexible work model — hybrid arrangement with space available for those who prefer to work on-site some days of the week.