Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Point Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Point Health is a healthcare company that specializes in providing treatment solutions for chronic pain management. They collaborate with top-rated physicians and clinics to offer next-day appointments, making it easier for patients to access care. By leveraging a multidisciplinary approach, Point Health aims to provide effective pain management strategies while ensuring a seamless experience for patients, including the option for insurance evaluations and minimal wait times.

📋 Description

• As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers • Handling inbound calls and following up with warm leads to educate them on treatment options • Answer inbound calls from prospective new patients and assess their needs • Answer general questions regarding treatment options • Make outbound calls to incoming leads to educate them about possible treatments • Register and schedule new patients; send appropriate materials prior to appointments • Reschedule, cancel, and confirm appointments as needed • Provide excellent, timely customer service • Maintain operations by following established policies and procedures • Help track the effectiveness of new marketing initiatives • Contribute creative ideas to optimize marketing strategies • Perform other related duties as assigned

🎯 Requirements

• High school diploma or GED required • 1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred • Previous healthcare facility and contact center experience preferred • Excellent verbal and written communication • Strong interpersonal and customer service skills • Service-oriented approach to resolving customer concerns • Excellent organization and attention to detail • Comfortable learning new software and computer systems • Understanding of patient confidentiality requirements • Familiarity with medical terminology and office ethics • Proficiency with Microsoft Office Suite or related software

🏖️ Benefits

• Fully remote position with a remote stipend • Consistent Monday-Friday daytime schedule • Warm leads only, no cold calling • Meaningful work connecting patients to care • Growth and continuing education support • Comprehensive benefits package