Call Routing Specialist – Ringba, CallGrid

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings • Set up new ping targets and buyer integrations for real-time call bidding • Run call flow tests to confirm routing configurations are working correctly • Investigate and resolve ping failures across active buyer connections • Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up • Manage day-to-day buyer communications • Investigate billing and reconciliation discrepancies at the request of the accounting team

🎯 Requirements

• Working knowledge of Ringba and CallGrid • Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management • Ability to diagnose and troubleshoot call flow issues independently • Strong communication skills for managing buyer relationships and industry contacts • Comfort navigating technical platforms and resolving issues under time pressure • Experience in a call-based lead generation or performance marketing environment • Existing relationships in the inbound call space • Familiarity with real-time bidding for inbound calls

🏖️ Benefits

• Remote Working for US Company • Exposure to new technology & trend • Competitive Salary