Paired
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Customer Service Team Lead
Job not on LinkedIn
February 1
Paired
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
đź“‹ Description
• Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. • The company specializes in natural supplements that empower people to live healthier and more energetic lives. • They are seeking a highly motivated and experienced Customer Service Team Lead to join the team and oversee a group of dedicated customer service agents. • This role is critical in ensuring that our customers receive outstanding support while maintaining a high level of operational efficiency. • The ideal candidate will bring strong leadership skills, a keen eye for detail, and experience in subscription-based supplement brands. • Key Responsibilities: • Lead and oversee a team of 5-7 customer service agents, providing guidance, support, and ongoing training to ensure optimal performance and team cohesion. • Standard Operating Procedures (SOPs) must be regularly reviewed and updated to maintain efficiency and align with company goals. • Monitor and evaluate customer service tickets to ensure timely, accurate, and high-quality responses that meet our standards of excellence. • Hold agents accountable to established Key Performance Indicators (KPIs), offering constructive feedback and implementing improvement plans as necessary. • Leverage knowledge of subscription-based supplement brands to effectively address customer needs, streamline processes, and elevate service standards.
🎯 Requirements
• Proven experience as a customer service team lead or similar role, ideally within the health and wellness or subscription-based industry. • Strong leadership and communication skills, with the ability to motivate and develop a team. • Ideally, the candidate should have experience working with e-commerce clients in the US. • Excellent problem-solving abilities and attention to detail. • A passion for health and wellness is a plus!
🏖️ Benefits
• Work in a supportive and collaborative environment with growth opportunities. • Competitive salary • Work remotely anywhere in Latinoamerica.
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