Operations Manager – DTC, e-commerce

Job not on LinkedIn

October 31

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Paired

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B2B • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

2 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

📋 Description

• Oversee and optimize ordering, fulfillment, vendor relationships, and customer support operations. • Implement scalable systems, dashboards, and SOPs for real-time visibility, efficiency, and growth • Implement new communication protocols e.g. Slack, other tools across the company • Manage cost efficiency across gross margins, landed costs, fulfillment expenses, and vendor terms. • Drive performance tracking and reporting through data-driven metrics and dashboards (Google Sheets, Looker Studio, ERP). • Collaborate closely with marketing and product team to ensure new product rollouts and launch timeline • Ensure high levels of communication and accountability with vendors and 3PLs • Maintain flexibility and urgency in responding to critical operational issues, including outside regular hours when necessary. • Oversee offshore expansion agency Passport Global as we begin to sell products in new geographies

🎯 Requirements

• 5–10+ years in operations specifically in DTC/e-commerce brands in the $10M–$50M revenue range. • Proven track record of building scalable systems (dashboards, SOPs, reporting) – not just maintaining corporate processes. • Strong financial acumen: margins, landed costs, forecasting, and cost optimization. • Builder mindset: you roll up your sleeves, fix what’s broken, then scale it. • Comfort with chaos and urgency – making fast decisions, firefighting, and then creating structure. • Experience working with lean teams in start-up or scale-up environments. • Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards (Google Sheets/Looker Studio/ERP).

🏖️ Benefits

• Remote Working for a US Company • Exposure to new technology & trend • Competitive Salary