Retention Strategist

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Serve as the primary strategic advisor and point of contact for retention marketing clients. • Develop and execute retention strategies focused on increasing customer lifetime value (LTV), improving retention, and reducing churn. • Build and optimize customer lifecycle programs, including email and SMS automations, segmentation strategies, and retention flows. • Own campaign planning and retention calendars across multiple client accounts. • Conduct cohort analyses to identify customer behavior trends, retention opportunities, and growth insights. • Analyze performance data and provide actionable recommendations to improve retention outcomes. • Collaborate closely with Klaviyo Specialists, designers, and copywriters to execute retention initiatives. • Lead retention-focused projects and ensure timely, high-quality delivery across client accounts. • Stay current on industry trends, subscription commerce best practices, and retention marketing innovations. • Build strong client relationships and contribute to long-term client satisfaction and retention.

🎯 Requirements

• 4+ years of experience in retention marketing, lifecycle marketing, CRM, or customer retention roles. • Strong expertise in Klaviyo, including flows, automations, segmentation, reporting, and lifecycle strategy. • Proven experience conducting cohort analysis and using customer data to drive retention decisions. • Experience working with e-commerce, DTC, or subscription-based brands. • Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations. • Excellent client-facing communication and stakeholder management abilities. • Experience managing multiple accounts or projects simultaneously in a fast-paced environment. • Familiarity with subscription platforms such as ReCharge, Skio, or similar tools is a plus. • Strong understanding of customer lifecycle marketing and subscription commerce models. • Comfortable leveraging AI tools such as Claude, ChatGPT, or similar platforms to improve efficiency and workflow.

🏖️ Benefits

• Full remote flexibility • Competitive salary • Opportunity to work with high-growth subscription CPG brands. • Collaborative international team with strong retention marketing expertise. • Exposure to advanced lifecycle marketing, subscription commerce, and e-commerce growth strategies. • Long-term growth opportunities within a rapidly expanding agency.