Bilingual Case Manager, Spanish Speaking

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Pair Team

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Healthcare Insurance • Social Impact • Wellness

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🧘 Wellness

📋 Description

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals • Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members • Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan • Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks • Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions • Consistently meet monthly encounter metrics to ensure compliance with health plan regulations • Identify and break down barriers ensuring individuals’ continuation with the program • Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups • Coordinate physical care management appointments through collaboration with external and internal providers • Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

🎯 Requirements

• 1+ years of general work experience (Case Management preferred) • You are physically located in California • Bilingual – English/Spanish • Strong understanding of cultural fluency • High degree of empathy • Ability to work collaboratively in a multidisciplinary team • An eye for optimization • Organizational skills • Ability to remain patient when faced with adversity • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing • A valid driver’s license and auto liability insurance

🏖️ Benefits

• Comprehensive health, vision & dental insurance • 401k • Monthly $100 work from home expense stipend for your WFH days • Gas reimbursements for your on-site engagement days • Flexible vacation policy -- take the time you need to recharge! • We provide all of the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth!