Bilingual Community Engagement Specialist

🕒 June 18

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Pair Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🧘 Wellness

Healthcare Insurance • Social Impact • Wellness

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

📋 Description

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position

🎯 Requirements

• You are physically located in United States • 1+ year of experience working in a metric or quota-driven environment • Dedicated to working within and improving the community you are part of • You are results driven with a proven track record of exceeding performance indicators • Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish • You have strong technical skills and comfort with utilizing multiple technology platforms • A valid driver’s license and auto liability insurance

🏖️ Benefits

• 100% Medical coverage (Kaiser) • Employer-sponsored 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days • Opportunity for rapid career progression with plenty of room for personal growth!