Regional Operations Director – Field

November 25

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Pair Team

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Healthcare Insurance • Social Impact • Wellness

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🧘 Wellness

📋 Description

• Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management • Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets • Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution • Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field • Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth • Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations • Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively • Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops • Maintain full compliance with ECM, health plan, and internal quality requirement

🎯 Requirements

• 5–7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus • Experience leading large, distributed field or clinical teams • Proven success managing regional or multi-site operational and financial performance • Strong understanding of Medicaid populations, plan operations, or value-based care models preferred • Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making • Excellent communication, problem-solving, and cross-functional collaboration skills • Comfort working in a fast-paced, evolving environment with changing program requirement

🏖️ Benefits

• Competitive salary: $130,000 - $145,000 (depending on experience) • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive health, vision & dental insurance • $50 employer contribution to active HSA accounts • 401k through Guideline • Life insurance and AD&D • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth!