Customer Service Specialist – 24/7 Alarm Service, Portuguese, German, English

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

PAJ

WebsiteLinkedInAll Job Openings

PAJ est un collectif de jeunes consultants et chercheurs regroupés autour d'un intérêt commun pour le travail, sa réalité, ses évolutions et les enjeux qu'il soulève.

1 - 10 employees

📋 Description

• Act as the first point of contact and reach out to customers when a tracker triggers an alarm, always responding with calm, empathy, and clarity. • Handle inquiries via phone, chat, or email, providing practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next representative.

🎯 Requirements

• Empathetic, clear, and positive communication. • Team player mentality and willingness to collaborate with international colleagues. • Ability to remain calm and professional under pressure. • Commitment to high-quality service, both spoken and written. • Fluency in German and Portuguese, and professional working proficiency in English.

🏖️ Benefits

• Real impact: every call is an opportunity to help someone protect what matters to them. • Collaborative environment: we work as a team and support one another, especially during challenging moments. • Growth and transparency: well-defined processes, continuous feedback, and real development opportunities. • Modern tools: training, support, and technology to help you perform at your best.