Field Support Engineer

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Paladin

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔧 Hardware

🏛️ Government

🔐 Security

🔥 Funding within the last year

💰 $17M Venture Round - Paladin Drones on 2025-09

Hardware • Government • Security

Paladin is a public-safety drone company that provides autonomous, docked drone systems and an integrated software platform to deliver real-time aerial and thermal intelligence to emergency dispatch and responding units before first responders arrive. Its turnkey hardware-and-software solutions (e. g. , Knighthawk, Paladin EXT, Watchtower) enable 24/7 Drone-as-First-Responder deployments for police, fire, and EMS, improving situational awareness, speeding response, reducing unnecessary ground dispatches, and strengthening community trust.

📋 Description

• Deploy, install, and commission Paladin drone systems at customer sites, ensuring systems meet operational and safety requirements. • Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software, firmware, networking/LTE, and on-site hardware setups (docks, sensors, EXT/compute, cabling). • Diagnose and resolve system failures; perform maintenance, repairs, upgrades, and component replacements across drone docks, sensors, compute, and networking equipment. • Support customer training, operational readiness, and best practices to ensure reliable day-to-day system use. • Collect logs, diagnostics, and field data to support root-cause analysis and long-term reliability improvements. • Work closely with Engineering, Product, and Customer Success teams to resolve issues, improve deployments, and harden systems for scale. • Document field issues, resolutions, and best practices to improve internal processes and customer outcomes. • Travel frequently to customer sites across the U.S. to support deployments, maintenance, and escalations.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent hands-on experience) • 2+ years of experience in field engineering, technical support, systems engineering, or similar roles • Strong troubleshooting skills across hardware, software, and networking systems • Experience working with Linux-based systems or embedded platforms • Comfortable working in customer-facing, mission-critical environments • Strong communication skills with a calm, professional demeanor under pressure • Ability to travel frequently and work flexible hours when needed • Valid driver’s license • FAA Part 107 certification (or willingness to obtain)

🏖️ Benefits

• Health, dental, and vision insurance. • Unlimited PTO and paid holidays. • A mission-driven, innovative company culture. • A collaborative, fast-paced environment where your work creates real impact.