Resource Consultant

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🕒 June 9

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Palco, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🏥 Healthcare

Finance • Fintech • Healthcare

Palco, Inc. is a pioneer in the financial services sector, recognized as the first company in the United States to offer fiscal/employer agent (F/EA) services for self-directed programs. With a commitment to transparency and integrity, Palco empowers individuals to take control of their own care while setting industry best practices. As a leader in this field, the company plays a critical role in facilitating self-directed care solutions for its clients.

📋 Description

• Meet with participants in their homes at least every six (6) months, in accordance with established timelines. • Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies. • Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program; • Monitor and evaluate participants or their designated representative on their ability to participate in the program. • Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates. • Monitor service/spending plan utilization. • Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services. • Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation. • Use a person-centered approach in all interactions with participants. • Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language. • Log events and run reports electronically. • Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls. • Follow operational procedures as defined by Palco. • Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco. • Distribute new information to participants on your caseload in a timely manner. • Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.

🎯 Requirements

• A minimum of three years of experience working with the public is required. • Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred. • High School Diploma or equivalent required. • Must possess professional verbal and written communication skills. • Must be able to electronically document visits. • Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet. • Must possess good problem-solving skills. • Must be willing to travel within a geographically established region to meet participants in their homes. • Must be willing to work with people of all ages and disabilities. • Must have a valid driver’s license and dependable mode of transportation. • Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership. • Must be able to pass a criminal background check, maltreatment check

🏖️ Benefits

• Generous Paid time off • Annual bonus potential • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. • Employer shared Health Insurance cost • Employer paid Disability Insurance • Employer paid Life and AD&D Insurance • Vision Insurance • Cancer Insurance • Voluntary Life Insurance • Paid Time Off • Remote work environment • Paid holidays