Senior IT Support Engineer, Fintech

Job not on LinkedIn

November 15

Apply Now

Receive Emails with Similar Jobs

Palermo Advisors

WebsiteLinkedInAll Job Openings

HR Tech • Recruitment • Enterprise

Palermo Advisors is a global talent advisory and headhunting firm that simplifies borderless hiring by connecting companies with world-class talent. Utilizing a vast network and customized talent acquisition strategies, they help organizations, from startups to large corporations, build teams that drive success. With over 1,500 placements, Palermo Advisors is committed to matching exceptional talent with companies’ unique needs via personalized recruitment techniques. Their experienced team, led by experts in innovation, finance, and talent acquisition, provides effective, professional recruitment solutions.

2 - 10 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs. • Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security. • Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance. • Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency. • Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location. • Provide expert IT support for our global teams across the US, India, LATAM, and Europe. • Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting. • Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero touch deployment, tracking, and secure decommissioning. • Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet. • Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment. • Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams. • Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

🎯 Requirements

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. • English is a MUST have. • Proven experience providing exceptional IT support to a globally distributed, remote workforce. • Experience supporting Mac, Linux, and Windows platforms in a corporate environment. • Strong expertise in networking principles (TCP/IP, DNS, VPN) • Demonstrated success in driving IT automation or process improvements with measurable outcomes. • Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools. • Advanced proficiency in Google Workspace administration and automation. • Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune). • Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment. • Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

🏖️ Benefits

• Flexible work arrangements • Professional development • Wellness programs