Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
Enterprise Customer Success Manager
🕒 2 days ago
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Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
📋 Description
• Establish a trusted adviser relationship with your customers • Work closely with the customer to create, define and review success criteria • Conduct Quarterly business reviews • Monitor customer support tickets to ensure SLAs are met • Track product adoption to ensure high retention rates • Collaborate with sales team on contract renewal, upsell, and cross-sell opportunities
🎯 Requirements
• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role • Excellent communication and interpersonal skills; ability to build relationships at multiple levels • Experience working with large enterprise customers (Executive level, CXO) • Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.) • Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases • Cloud technologies such as AWS, Azure, GCP a plus • Fluency in English is essential.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities • Paid time off • Remote work options
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