Senior Customer Success Engineer, German

🔥 35 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 45 days.
• No salary listed.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Ensure customers maximize return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions • Assist customers with implementing and integrating SASE solutions into security and networking operations • Act as the first line of defense for customer technical assistance • Coordinate and prioritize timely resolutions with engineering teams • Serve as a customer advocate influencing product roadmap and improvements • Coach customers on Cloud Security Change Management, Governance, and Center of Excellence programs • Identify customer risks and develop risk mitigation plans with account teams or escalate as needed • Understand common customer business challenges and map product features and business benefits to customer needs • Become a subject matter expert on Palo Alto Networks SASE security solutions • Collaborate with CISOs, Security Architects, Customer Success Managers, and Development Operations teams • Manage performance metrics including CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and customer engagement

🎯 Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field • Fluent German and English are required • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles • In-depth understanding of networking and security concepts • Experience with multi-vendor networking devices such as routers, switches, firewalls, and traffic generators • Understanding of SASE architecture and value proposition • Past experience with Data Security product suite, including CASB and DLP • Enterprise-level designing/troubleshooting experience in BGP, OSPF, and EIGRP routing protocols • Expertise with Remote Access VPN solutions, IPSEC, PKI, SSL, TCP/IP, and authentication protocols including SAML, SSO, LDAP, and RADIUS • Knowledge of Linux, including BASH and Python scripting • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions • Strong consulting and project management skills • Ability to clearly articulate technical issues to technical and non-technical audiences and executives, and explain business impact • Ability to multitask in a fast-paced environment • Availability to provide after-hours deliverables on a scheduled or unscheduled basis • Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with a disability or special need • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines

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