Technical Customer Success Manager – EMEA

🕒 July 8

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aras Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

📋 Description

• Act as the trusted technical advisor for Aras subscribers across EMEA • Drive adoption, business outcomes, and long-term value realization of the Aras Innovator platform • Analyze, triage, and help resolve customer technical issues with Support and Engineering • Conduct technical health checks, architecture reviews, and platform assessments • Coach subscribers on PLM best practices, configuration approaches, and system optimization • Facilitate and own technical escalations • Map customer technical requirements to platform capabilities and identify expansion opportunities • Support renewal and expansion activities through technical validation • Build relationships with technical and business stakeholders • Lead regular business and technical reviews • Develop technical tools, templates, and best practices • Collaborate with Sales, Pre-Sales, Professional Services, Support, and Product Management across EMEA

🎯 Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a comparable field • 5+ years of experience in a technical customer-facing role supporting enterprise customers • Solid understanding of PLM processes, master data, and enterprise application landscapes • Hands-on technical experience with web development and enterprise software architecture, including C#, .NET, SQL, and GIT • Experience with PLM software or a closely related enterprise software category • Understanding of SaaS customer lifecycle management, renewal cycles, and value realization frameworks • Excellent written and verbal communication skills • Fluency in English required; additional European languages are a strong plus • Willingness to travel up to 20% across the EMEA region • Strong analytical and troubleshooting mindset • Ability to engage with IT/technical teams and senior business stakeholders • Ability to work independently with minimal supervision while managing multiple accounts across different countries and cultures • Experience collaborating across Sales, Pre-Sales, Support, and Professional Services in a fast-paced, SaaS-oriented environment

🏖️ Benefits

• Remote work arrangement • Opportunity to work with a fast-growing PLM and digital thread solutions company • Cross-functional collaboration across EMEA • Exposure to innovative industries including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics • Opportunity to develop technical tools, templates, and best practices • Travel opportunities across the EMEA region