Level 2 Technical Support Manager

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Pre Seed Round on 2022-05

Healthcare Insurance • Artificial Intelligence • SaaS

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Lead and coordinate technical implementations and escalations across customer environments and internal teams • Own and optimize system integrations across Windows and Linux environments • Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces — ensuring timely resolution and clear communication • Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization) • Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence • Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions

🎯 Requirements

• Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs). • Hands-on with Docker, virtualization, web servers, and load balancing. • Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems. • Strong communicator who turns technical detail into clear, actionable insights. • Proactive, ownership-driven team player who documents, mentors, and solves before issues escalate. • Fluent in German (C2) to be able to explain complex issues to our clients effectively, with good English skills for internal communications.

🏖️ Benefits

• Generous perks: 30 vacation days plus your birthday off • Germany Transport Ticket • Urban Sports Club • Regular company off-sites • Access to learning platforms such as Blinkist and Audible • Flexible working hours and a good hybrid set-up