Technical Customer Success Manager, German, English

🕒 May 29

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Own the relationship with key customers as a bilingual German/English speaking Technical Customer Success Manager. • Manage the day to day engagement and be their technical point of contact. • Guide customers in their journey with our products to maximize the value of our solutions. • Help operationalize their security solutions post deployment and assist with continuous optimization. • Work closely with customers to understand their business goals and tailor adoption plans. • Utilize a deep understanding of the product to review deployment effectiveness. • Conduct health watch and provide advisory to drive best practices adoption. • Proactively monitor customer deployments and drive necessary communication. • Run regular governance meetings at operational level to ensure product functionality. • Plan and execute governance meetings with customer C-level. • Conduct best practices workshops and execute training around key features. • Develop and deliver QBR and Value Plans for customers. • Work cross-functionally with Sales and Solution Engineering for growth opportunities.

🎯 Requirements

• Requires fluent written and verbal proficiency in both German and English languages. • 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure. • Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP). • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs. • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts. • Strong troubleshooting and problem-solving skills with a customer-first mindset. • Excellent customer management skills, including the ability to influence and manage deeply technical customers. • Self-motivated, with excellent interpersonal, communication, presentation, documentation skills. • Demonstrated ability to translate technical concepts for various audiences. • Ability to manage multiple accounts while prioritizing key customer needs.

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement