Technical Customer Success Manager – Workload Automation ANOW! Suite

🕒 March 27

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Beta Systems Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Beta Systems Software is a provider of enterprise IT software and services that delivers workload automation, identity and access management, observability, log and output management, and mainframe support. The company helps large organizations automate business and IT processes, secure and reconcile access rights for compliance, and optimize hybrid-cloud and mainframe infrastructures — offering both on-premises solutions and SaaS deployments (including on AWS European Sovereign Cloud). Its customers include financial services, manufacturing, retail and IT service firms seeking scalable, compliant operations.

📋 Description

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers • Build and maintain long-term, trust-based relationships with customer stakeholders • Ensure successful onboarding, adoption, and continuous optimization of the ANOW! Automate and ANOW! Observe solutions • Conduct regular service reviews, health checks, and strategic alignments with customers • Analyze customer environments to identify optimization opportunities, performance improvements, and risks • Identify cross-sell and upsell opportunities based on customer development • Translate customer feedback into concrete requirements for Product Management and Engineering • Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction • Support customers in implementing best practices in Workload Automation, Observability, DevOps, and Cloud technologies

🎯 Requirements

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • Several years of experience in Customer Support, Customer Success Management, or a similar role within the enterprise software sector • Basic knowledge of cloud platforms such as AWS, Azure, or GCP • Familiarity with container technologies such as Docker, Kubernetes, EKS, GKE, or AKS • Solid understanding of IT architectures, particularly networking, servers, databases, and cloud computing • Knowledge of IT security technologies and common security standards and best practices • Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations • Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools • Excellent written and verbal communication skills in German and English • Strong analytical skills and a structured, solution-oriented mindset • Team player with strong interpersonal skills

🏖️ Benefits

• Flexible working arrangements • Professional development • Health and wellness benefits • Company pension plan