Technical Customer Success Manager – Workload Automation

🕒 April 27

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Beta Systems Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Beta Systems Software is a provider of enterprise IT software and services that delivers workload automation, identity and access management, observability, log and output management, and mainframe support. The company helps large organizations automate business and IT processes, secure and reconcile access rights for compliance, and optimize hybrid-cloud and mainframe infrastructures — offering both on-premises solutions and SaaS deployments (including on AWS European Sovereign Cloud). Its customers include financial services, manufacturing, retail and IT service firms seeking scalable, compliant operations.

📋 Description

• Primary technical and strategic point of contact for a defined enterprise customer base • Build long-term, trusting relationships with customer stakeholders • Successfully implement, enable adoption of, and continuously optimize the ANOW! Automate and ANOW! Observe solutions • Conduct regular service reviews, health checks, and strategic alignments with customers • Analyze optimization opportunities, performance improvements, and potential risks • Identify cross-sell and up-sell opportunities • Translate customer feedback into concrete requirements and input for Product Management and Engineering • Work closely with Support, R&D, Product Management, and Sales to ensure high customer satisfaction • Support customers in implementing best practices in workload automation, observability, DevOps, and cloud technologies • Guide customers in expanding use cases, integrations, and enterprise-wide adoption of the solutions

🎯 Requirements

• Degree in Computer Science, Information Technology, or a related field • Several years of experience in customer support, customer success management, or a comparable role in the enterprise software environment • Fundamental knowledge of cloud platforms such as AWS, Azure, or GCP • Experience with container technologies such as Docker and Kubernetes (EKS, GKE, or AKS) • Understanding of IT architectures, particularly networks, servers, databases, and cloud computing • Knowledge of IT security technologies and common security standards and best practices • Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations • Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools • Excellent written and verbal communication skills • Business-fluent German and English • Strong analytical skills and a structured, solution-oriented mindset • Team player with strong interpersonal skills

🏖️ Benefits

• Flexible work arrangements