Technical Customer Success Manager – Workload Automation

🕒 June 29

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Beta Systems Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Beta Systems Software is a provider of enterprise IT software and services that delivers workload automation, identity and access management, observability, log and output management, and mainframe support. The company helps large organizations automate business and IT processes, secure and reconcile access rights for compliance, and optimize hybrid-cloud and mainframe infrastructures — offering both on-premises solutions and SaaS deployments (including on AWS European Sovereign Cloud). Its customers include financial services, manufacturing, retail and IT service firms seeking scalable, compliant operations.

📋 Description

• Central technical and strategic point of contact for a defined customer portfolio in the enterprise environment • Build long-term, trust-based relationships with customer contacts • Ensure the successful implementation and adoption of the ANOW! solutions • Conduct service reviews, health checks and strategic alignment meetings with customers • Analyze customer environments to identify optimization opportunities, performance improvements and risks • Identify cross-sell and up-sell opportunities • Translate customer feedback into concrete requirements for Product Management and Engineering • Ensure high customer satisfaction in collaboration with Support, R&D, Product Management and Sales • Support customers in implementing best practices in workload automation, observability, DevOps and cloud technologies

🎯 Requirements

• Degree in Computer Science, Information Technology or a comparable field • Several years of experience in customer support, customer success management or a comparable role in the enterprise software environment • Basic knowledge of cloud platforms such as AWS, Azure or GCP as well as container technologies like Docker, Kubernetes, EKS, GKE or AKS • Solid understanding of IT architectures, networks, servers, databases and cloud computing • Strong knowledge of IT security technologies and common security standards and best practices • Technical expertise in Automic, Control-M or Airflow is a plus • Experience with observability platforms such as Grafana, Dynatrace or Datadog is a plus • Excellent written and verbal communication skills in German and English • Strong analytical skills and a structured, solution-oriented mindset • Team player with strong interpersonal skills

🏖️ Benefits

• Permanent employment contract and 30 days of vacation • Flexible working hours, home office option and modern work equipment • Company pension plan with employer contributions • Employer-funded accident and disability insurance • Subsidy for a job ticket (commuter pass) • Subsidized bicycle leasing • Continuous training and professional development opportunities • Exclusive employee offers with special conditions for products and services from renowned manufacturers and brands • A pleasant and relaxed working atmosphere with an informal, first-name culture • Occupational health management (yoga and back-fitness classes, psychological and specialist medical service doQtor)