Senior Customer Success Engineer

🔥 15 hours ago

🌐 Germany, Bulgaria, +1 more countries – Remote

🇩🇪 Germany – Remote 🇧🇬 Bulgaria – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Ensure successful deployment, automated lifecycle management, and ongoing stabilization of enterprise Certificate Lifecycle Management (CLM) and PKI solutions • Provide subject matter expertise to help clients maximize the value of the platform across distributed hybrid environments • Provide advanced product-level expertise, lead complex deployments, and resolve intricate technical challenges • Guide customers through sophisticated integrations and customizations for CLM and PKI products • Communicate new features and best practices to help customers leverage Palo Alto Networks solutions • Drive product adoption through in-depth training sessions and customer-tailored workshops • Assess deployment and best-practice gaps and translate them into strategic improvement action plans • Ensure customers achieve operational excellence by adopting and optimizing new features • Act as a strategic advisor to stakeholders including C-suite executives • Manage complex customer engagements and collaborate with account teams on high-touch delivery strategies • Lead customer escalations and coordinate with internal teams for timely, effective resolution • Work with CISOs, CTOs, security, PKI, cloud, network, and other technical teams at large organizations

🎯 Requirements

• Bachelor of Science in Computer Science or related Technical Field (or equivalent experience) • 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security • 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering) • Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs • Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases • Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts • High-level consultative skills, capable of influencing decisions and driving customer success strategies • Knowledge of Public Key Infrastructure (PKI) technology, standards, and implementations • Knowledge of securing Internet applications, including cryptography, standards, and techniques • Knowledge of directory technologies and standards, including LDAP and Active Directory • Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS) (preferred) • Familiarity with Public Certificate Authorities such as DigiCert, Sectigo, Let's Encrypt, and Entrust (preferred) • Hands-on experience with HSMs or cloud-based key management services such as AWS KMS and Azure Key Vault (preferred) • Experience with automation and configuration management tools such as Ansible or Terraform (preferred) • Familiarity with the ACME protocol or other automated certificate issuance standards (preferred) • Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position

🏖️ Benefits

• Flexible work arrangements when needed • Reasonable accommodations for qualified individuals with a disability or special need