Senior Technical Support Engineer

🔥 1 hour ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Provide technical support to customers and partners • Provide configurations, troubleshooting, and best practices to customers • Manage support cases to ensure issues are recorded, tracked, resolved, and followed up in a timely manner • Provide fault isolation and root cause analysis for technical issues • Publish technical support bulletins and other technical documentation in the Knowledge Base • Review technical documentation for training materials, technical marketing collateral, manuals, and troubleshooting guides • Travel to customer sites in critical situations to expedite resolution as required • Implement new products and transition from old products to new ones • Fix integrations and critical issues as they are raised • Identify technical problems and provide customer support

🎯 Requirements

• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, and authentication protocols such as LDAP and RADIUS • Experience with multi-factor authentication security systems, including tokens, certificates, and CAC cards • Working knowledge of security services including IDS/IPS and firewalls • Ability to independently debug broad, complex, and unique networks with mixed media and protocols • Virtualization experience with AWS, Azure, VMware, or OpenStack • Experience with firewall central management systems • Experience with Windows, Linux, and Mac OS is a plus • Experience with Cisco, Check Point, Juniper (Netscreen), Fortinet, and PAN products is a plus • Experience supporting CloudGenix or SD-WAN technology is a plus • Excellent written and verbal communication skills • Must be based in Bulgaria • Immigration sponsorship is not available for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Equal opportunity employer • Confidential handling of applicant information according to EEO guidelines

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