Senior Technical Support Engineer

🕒 September 16

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Lead resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations • Debug routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering • Perform deep-dive packet analysis with Wireshark and log analysis for Root Cause Analysis of high-priority incidents • Serve as technical point of contact and advocate for premium enterprise accounts • Collaborate with Product Management and Engineering to influence product improvements based on customer feedback • Manage and optimize security policies including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within Prisma • Create technical documentation and knowledge base articles • Lead internal training sessions • Mentor junior engineers • Facilitate root cause investigations and manage corrective and preventative measures • Serve as subject matter expert on core Palo Alto Networks technologies • Provide out-of-hours coverage for European enterprise customers on rotating late evening, night, weekend, and on-call shifts

🎯 Requirements

• 5+ years of experience in a technical support or systems engineering role • At least 2 years focused on SASE or Cloud Security • Mastery of TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy • Strong understanding of NGFW, ZTNA, SWG, and CASB • Proficiency in Wireshark, MTR, Curl, and network/API troubleshooting tools • Excellent written and verbal communication skills • Palo Alto Networks certifications (PCNSA, PCNSE, or PCSAE) preferred • Deep hands-on experience with SASE platforms, specifically Prisma Access (Mobile User & Retail/Remote Office) preferred • Cisco CCNP/CCIE or CISSP preferred • Experience with SAML 2.0, Okta, or Azure AD preferred • Basic scripting skills in Python or PowerShell preferred • Must be able to work the stated rotating shift, weekend, and on-call schedule • Work visa sponsorship is not available for this position

🏖️ Benefits

• Reasonable accommodations for all qualified individuals with a disability • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume