Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
Staff Customer Success Engineer – SASE
🔥 1 minute ago
🗣️🇩🇪 German Required
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Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
📋 Description
• Ensure customers maximize return on investment by implementing and operationalizing Palo Alto Networks SASE solutions • Assist customers with SASE implementation and integration into security and networking operations • Provide first-line technical assistance and coordinate timely resolutions with engineering teams • Advocate for customers by influencing product roadmap and improvements • Coach customers on Cloud Security Change Management, Governance, and Center of Excellence programs • Identify customer risks and develop or escalate risk mitigation plans with account teams • Map customer business challenges and objectives to product features and business benefits • Become the go-to customer expert and subject matter expert on Palo Alto Networks SASE security solutions • Work with CISOs, Security Architects, Customer Success Managers, and DevOps teams at mid-to-large enterprises
🎯 Requirements
• BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field • Minimum 5 years of relevant experience in pre-sales, post-sales, technical support, consulting, or similar roles • In-depth understanding of networking and security concepts • Experience with multi-vendor networking devices such as routers, switches, firewalls, and traffic generators • Understanding of SASE architecture and value proposition • Past experience with Data Security product suites, including CASB and DLP • Enterprise-level designing and troubleshooting experience with BGP, OSPF, and EIGRP • Expertise with Remote Access VPN solutions, IPSEC, PKI, SSL, TCP/IP, and authentication protocols including SAML, SSO, LDAP, and RADIUS • Knowledge of Linux, including BASH and Python scripting • Proven track record managing customer escalations, balancing expectations, and negotiating successful resolutions • Strong consulting and project management skills • Ability to articulate technical issues to technical and non-technical audiences, including executives, and explain business impact • Ability to multitask in a fast-paced environment • Availability to provide after-hours deliverables on a scheduled or unscheduled basis • Fluent German language is mandatory
🏖️ Benefits
• Reasonable accommodations for qualified individuals with a disability or special need • Immigration sponsorship eligibility • Equal opportunity employment and inclusive workplace
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