Consulting Services Manager

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September 30

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Lead a distributed team of customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes • Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations • Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction • Ensure the team understands customer technical needs and builds trusted relationships • Partner with Sales to provide strategic input during customer negotiations and throughout the customer lifecycle • Drive accurate resource planning and staffing to meet project milestones and quarterly business targets • Participate in Quarterly Service Reviews (QSRs) and provide clear updates on key activities, escalations, and issues • Build partner relationships and oversee team utilization, revenue forecasting, and approvals for timesheets and expenses • Contribute to strategic alignment of Professional Services offerings and lead hiring, career development, mentorship, and training

🎯 Requirements

• 8+ years experience in professional services/consulting • At least 3 years leading and building high-performing teams of networking and security technologies such as SASE and Next-Generation Firewall (NGFW) • Demonstrated understanding of internet security concepts, products, and implementation strategies • Ability to translate complex technical information for both technical and non-technical stakeholders • Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout • Strong track record of cross-functional collaboration with Sales, Product, and Services teams • Recognized for clear, persuasive communication and executive presence • Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) are a plus • Willingness to travel up to 10% for customer engagements and internal business meetings • Bachelor's degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service

🏖️ Benefits

• Employees can work remotely • Our hybrid teams collaborate across geographies • Career development, mentorship, and training • We’re committed to providing reasonable accommodations for all qualified individuals with a disability • Palo Alto Networks is an equal opportunity employer and celebrates diversity