Customer Focus Analyst – Weekend Shift

Job not on LinkedIn

November 13

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $104.5k - $169.1k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🦅 H1B Visa Sponsor

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance • Support onboarding activities for new customers • Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations • Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed • Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps • Help drive consistency and quality in how incidents and threat intelligence are communicated externally • Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

🎯 Requirements

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support • Tier 1/2 SOC analyst experience • Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR • Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly • Experience reviewing, drafting, or presenting incident reports and security findings • Familiarity with Cortex XDR or Cortex XSOAR • Experience onboarding new security services or clients

🏖️ Benefits

• Employee benefits • A description of our employee benefits may be found here