Network Security Customer Success Engineer

November 8

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Act as the day-to-day technical contact, building relationships with customers to ensure proper security integrations • Provide guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy • Work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives • Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams • Serve as a customer advocate in influencing product roadmap and improvements • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs • Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time • Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

🎯 Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required • Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles • Understanding SASE architecture and value proposition • In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) • Knowledge of Linux (including BASH and Python scripting) • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions • Strong consulting and project management skills • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization • Ability to multi-task and work in a fast-paced environment • Fluent German required.

🏖️ Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees • mental and financial health resources • personalized learning opportunities