Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
Senior Director, Technical Services – NAM
Job not on LinkedIn
2 hours ago
Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
📋 Description
• Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution • Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes • Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations • Represent NAM in global forums, advocating for customer insights and regional needs • Build, develop, and mentor a high-performing technical organization • Create a culture grounded in accountability, continuous learning, and operational excellence • Coach teams through complex customer situations, rapid change, and new delivery models • Foster a culture of people performance management and accountability • Maintain strong utilization, backlog health, and delivery predictability • Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency • Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices • Contribute to service sales growth through scalable, outcome-driven offerings • Sustain strong relationships with subcontractors and partners to support delivery at scale • Meet global margin targets through efficient, high-quality execution • Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency • Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health • Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed
🎯 Requirements
• 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment • 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines • Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT • Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments • Experience supporting cyber security programs for large US Federal Government customers • Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives • Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations • Experience leading large scale teams exceeding 100+ FTEs and Contractor staff • Strong communicator who can influence across technical and non-technical teams • Skilled at building trust, developing talent, and guiding teams through ambiguity • Balanced, thoughtful decision-maker in escalation and complex customer situations • Highly collaborative, with a track record of driving alignment and continuous improvement • Industry recognized security credentials, e.g. CISSP, CRISC • Bachelor's degree required; Master's/MBA preferred; equivalent military experience considered • Willingness to travel 20–30% within NAM and occasionally globally.
🏖️ Benefits
• Restricted stock units • Bonus
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