Sr Staff Escalation Engineer

21 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $128k - $174k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight • The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic • A background in troubleshooting or designing modern networks • A good understanding of the behaviors of Internet applications and protocols • Strong command of English are the starting points for success in this role • This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering Escalations of this type are extremely critical and are driven by the account teams in the field • You will speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

🎯 Requirements

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required • Career level experience in support service, technical support or similar troubleshooting related role • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization • Able to explain complex technical issues to non-technical people • Able to have open discussions on network design, network security and related technical topic • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily) • L1-L3 (ISO model) troubleshooting • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols • Troubleshooting VPNs (IPSec and SSL tunnels) • Pcap analysis (via Wireshark and other tools) • Hardware troubleshooting for telecommunications equipment • C, C++ and python programming languages (Good to have) • Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc) • Cloud deployment for AWS, GCP, Azure or KVM based solutions

🏖️ Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees • mental and financial health resources • personalized learning opportunities