Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
Staff E-TAC Engineer, Cortex
Job not on LinkedIn
November 5
Palo Alto Networks
Cybersecurity • Enterprise • AI
Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.
📋 Description
• Assist with both ad hoc Q&A and structured training throughout the year • Ownership of critical issues focusing on the technical driver of the case • Identify supportability and usability requirements for new products during the design phase • Develop and deliver training materials for TAC • Develop tools for TAC for better visibility and troubleshooting • Identify opportunities to improve customer experience, cost reduction, or better security
🎯 Requirements
• 7+ years in support roles, working directly with large global customers and partners • Experience as an Enablement Engineer or an Escalations Engineer is a plus • Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..) • Excellent written and verbal communication skills • Scripting skills (JS/Python/Powershell) • Strong proficiency in both Linux and Windows operating systems • Kubernetes implementation and troubleshooting experience is required • Experience training internal technical teams is a plus
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Bonus • Restricted stock units
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