Client Success Manager

November 25

Apply Now

Receive Emails with Similar Jobs

Pancham

WebsiteLinkedInAll Job Openings

B2B • Wellness

Pancham is a growth agency and coaching partner focused on helping fitness franchises, gyms, and studios increase memberships, improve lead conversion, and scale operations. The company provides end-to-end lead generation, rapid lead follow-up and booking concierge services, membership sales training, and ongoing coaching/mastermind programs led by industry veterans. Pancham emphasizes a quality-first, member-focused approach and positions itself as a B2B partner for franchise growth, trusted by hundreds of fitness locations.

11 - 50 employees

🤝 B2B

🧘 Wellness

📋 Description

• **WHAT YOU'LL DO** • As a **Client Success Manager**, you’ll be the main point of contact for our clients — guiding them toward their business goals through tailored digital marketing strategies. You’ll manage relationships, analyze performance data, and collaborate with our internal teams to deliver impactful results. • **Key Responsibilities:** • - Ensure exceptional client satisfaction and retention through proactive communication and support. • - Build strong, trust-based relationships with clients to understand their goals and challenges. • - Review and interpret campaign data to provide actionable insights and strategic recommendations. • - Identify upsell opportunities that genuinely help clients achieve more growth. • - Work closely with marketing and operations teams to continuously optimize client performance. • - Take initiative to troubleshoot issues independently and find creative solutions.

🎯 Requirements

• **WHO YOU ARE** • - **Problem Solver:** You’re proactive, resourceful, and comfortable figuring things out without micromanagement. • - **Data-Driven Thinker:** You love interpreting numbers and turning insights into strategies. • - **Relationship Builder:** You communicate clearly and confidently, fostering strong partnerships with clients. • - **Marketing Enthusiast:** You have hands-on experience or a strong interest in digital marketing, especially paid media campaigns. • - **Team Player:** You collaborate effectively and contribute to a positive team environment. • **Qualifications** • - 3+ years in **Client Success, Account Management, or Digital Marketing** (fitness industry experience is a plus). • - Solid understanding of **Facebook, Google, Instagram, or TikTok Ads**. • - Experience with **CRM systems, analytics tools, or marketing automation** is advantageous. • - Excellent communication and organizational skills. • - A growth mindset and eagerness to learn in a fast-paced environment.

🏖️ Benefits

• **COMPENSATION AND BENEFITS** • - **Full-time, Remote** position • - **Paid time off**, **flexible schedule**, and **work-from-home** flexibility