Divisional Retail Sales Manager – Multi-Division

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November 25

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Pandora

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B2C • Retail • Wellness

Pandora is a global jewellery company, known as the largest in the world, that empowers millions of people to express their individual loves and important moments through beautiful products. The company is committed to sustainability, crafting jewellery with consideration for the environment and societal impact, as seen in their partnerships with organizations like UNICEF. With a diverse range of career opportunities across stores, distribution centers, and crafting facilities worldwide, Pandora encourages exploration and growth within its global workforce.

10,000+ employees

Founded 1982

👥 B2C

🛒 Retail

🧘 Wellness

📋 Description

• Review divisional sales performance and KPIs, identifying opportunities to elevate retail excellence and drive growth. • Manage P&L effectively, fostering a culture of revenue generation and cost control, particularly payroll and productivity. • Partner with cross-functional teams (VM, Merchandising, Training, HR, Digital) to deliver cluster and divisional objectives. • Provide market insights and propose solution-oriented approaches to address commercial challenges. • Explore property opportunities (refits, relocations, closures) supported by robust business cases. • Leverage data and analytics to inform strategic decisions and drive performance improvements. • Role-model Pandora values and leadership behaviours in all decisions and interactions. • Build an inclusive, high-engagement culture that motivates teams and strengthens succession pipelines. • Set ambitious goals aligned with business priorities, driving accountability and performance. • Champion continuous development and talent growth to future-proof the division. • Actively coach and mentor Regional Managers, building leadership capability and readiness for future roles. • Inspire and empower teams through personal integrity, collaborative leadership, and clear communication. • Champion exceptional customer experience standards across all stores, ensuring consistency and alignment with Pandora’s brand values. • Ensure flawless execution of visual merchandising and brand standards across the division. • Collaborate with digital and e-commerce teams to align in-store experience with omnichannel strategies. • Execute global, cluster, and divisional strategies with precision and agility. • Lead strategic projects that deliver measurable commercial impact across the cluster. • Drive innovation by identifying and implementing new initiatives to enhance retail performance. • Ensure compliance with head office directives and address non-compliance effectively. • Lead change initiatives with clarity and confidence, ensuring smooth adoption across teams.

🎯 Requirements

• Proven track record in multi-site retail leadership, delivering strong commercial results. • Proven experience in retail or consumer-facing environments with a history of success. • Strong understanding of premium or luxury retail environments and customer expectations. • Strategic thinker with the ability to balance short-term priorities and long-term vision. • Inspirational leadership – motivates and empowers teams to achieve ambitious goals. • Agile and adaptable, thriving in a fast-paced, evolving environment. • Solution-oriented and collaborative, working effectively with peers, the Sales Director and UKI leadership team to deliver an ambitious growth plan. • Curious and innovative, with a proactive approach to problem-solving and continuous improvement. • Entrepreneurial mindset – confident in taking calculated risks and driving change. • Strong influencing and stakeholder management skills. • Ability to interpret data and translate insights into actionable strategies. • Experience in leading through transformation and change. • Flexible to travel across the UK as required.

🏖️ Benefits

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals. • Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success. • Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses. • Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday. • Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday. • Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered. • Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more. • Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU! • Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more. • Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated. • Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office (claimable for field-based employees).