Director of Engineering – Hosting

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Pantheon Platform

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501 - 1000 employees

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

📋 Description

• Own the technical roadmap for Pantheon\'s hosting infrastructure, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests • Lead and mentor Engineering Managers and senior engineers, building a high-performing team with a culture of ownership, operational rigor, and continuous improvement • Drive architectural decisions for large-scale distributed systems, with particular focus on edge delivery, caching strategies, database operations, and multi-tenant infrastructure • Define and enforce SLOs, observability standards, and incident response practices that keep the platform stable and customers confident • Manage critical customer escalations directly — understanding the technical depth of what customers are running and communicating clearly under pressure • Balance technical debt against platform stability, making principled trade-offs that keep the system healthy as it scales • Represent Pantheon\'s technical interests with key technology partners and vendors • Champion AI-native engineering practices across the team, integrating AI tooling into workflows, automation, and architectural decision-making

🎯 Requirements

• 12+ years of engineering experience with 3+ years managing other managers • Background at a company that sells a cloud service — you understand what it means to operate infrastructure that customers depend on and pay for • Proven track record leading high-performing engineering teams through meaningful technical transformation • Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences • Deep experience with on-call operations and customer escalation management at scale • Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes) • Expert-level understanding of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments • Hands-on experience with the database and caching technologies that power production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch • Strong familiarity with web runtime environments: PHP, Node.js, and related application server technologies • Experience with CDN and edge delivery architecture — caching strategies, cache invalidation, edge performance optimization • Proficiency in Go, Python, or equivalent systems-oriented languages • Supporting AI-native development workflows, including LLM integration and agentic automation

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental and Vision • Paid parental leave (plus fertility, adoption and other family planning benefits) • In-office workspace (San Francisco & Chicago) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate