Service Desk Engineer, Level 1

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November 25

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Parachute Technology

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Parachute is a best-in-class Managed IT Services Provider.

51 - 200 employees

📋 Description

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits • Troubleshooting Microsoft Office 365 and Google Suite issues • Updating client IT documentation and tickets • Contacting vendors on behalf of clients • Securely deleting data on hard drives • Resolving malware and virus issues on Macs and PCs • Ticket routing and escalation to Level 2 and Level 3 support

🎯 Requirements

• Minimum 3 years of experience in the IT support industry working with business environments • Minimum 3 years of remote/help desk experience, ideally in a managed IT service environment • Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing, and network issues • Strong familiarity with both Mac OS and Windows • Highly experienced with Microsoft Office 365 and Google Suite • Highly experienced with Microsoft Word, Excel, Powerpoint, and Sharepoint (Desktop & Online) • Moderately experienced with Active Directory and Azure AD • iPhone/Android setup, configuration, and sync-issue resolution • Virus/malware removal and prevention • Familiarity with an IT service ticketing system and creating IT documentation • Excellent verbal and written communication skills • The ability to work independently as well as with our team • Reliable, on-time, personable, and customer-focused • The ability to multi-task and work across a range of IT issues with various timelines and priorities • Poise and patience during phone-based tech support and potential onsite visits • Solid writing skills to document work completed and create/maintain IT documentation for clients • Comfortable working with a variety of clients, other techs, and HW/SW vendors • Energetic, able to switch gears quickly from job-to-job / task-to-task • Desire to learn; independently and on the job

🏖️ Benefits

• Monthly financial bonus in addition to salary • Maxicare HMO with +2 Dependents • De Minimus Utility Stipend • 13 Month Pay • 15 PTO days • Additional Week PTO after 4 years of service • Laptop, Monitors, and Peripherals Provided