Business Analyst

Job not on LinkedIn

🕒 March 25

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Paralucent

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚡ Productivity

☁️ SaaS

Artificial Intelligence • Productivity • SaaS

Paralucent is a company that operates at the intersection of technology and creativity, focusing on driving automation and fusing intelligence to empower productivity. They aim to simplify documentation and enhance business processes through innovative technology solutions. Paralucent offers its expertise to clients seeking to integrate advanced AI solutions into their operations, helping them to optimize their workflows and increase efficiency.

📋 Description

• Own Tier 2 intake and clarification: Analyse incidents and requests, confirm scope, perform triage/reproduction as needed, and document business and functional requirements. • Translate needs into delivery-ready artifacts, including user stories, acceptance criteria, and process flows. • Support release execution by partnering with development and QA teams to validate scope, highlight risks early, and coordinate UAT inputs where applicable. • Facilitate stakeholder and vendor coordination, ensuring alignment across business teams, support teams, and SaaS vendors for fixes and updates. • Develop and maintain lightweight documentation (runbooks, FAQs, known error patterns, knowledge articles) to reduce repeat incidents. • Apply data-driven analysis to identify trends (recurring issues, high-volume tickets) and recommend continuous improvement opportunities.

🎯 Requirements

• 5+ years of experience as a Business Analyst in a technology or consulting environment. • Strong expertise in requirements gathering and documentation, including user stories and acceptance criteria. • Experience supporting production applications (incident/defect triage, operational changes). • Experience leveraging AI tools to enhance productivity in requirements analysis, documentation, and support-related activities is an asset. • Comfortable working across vendor-supported SaaS and custom-built applications. • Familiarity with Agile or hybrid delivery methodologies. • Exposure to ITSM tools (e.g., ServiceNow) is an asset. • Excellent stakeholder management, communication, and documentation skills.

🏖️ Benefits

• Long Term Contract • Fully Remote (Work from anywhere in the world)