Paralucent
Artificial Intelligence • Productivity • SaaS
Paralucent is a company that operates at the intersection of technology and creativity, focusing on driving automation and fusing intelligence to empower productivity. They aim to simplify documentation and enhance business processes through innovative technology solutions. Paralucent offers its expertise to clients seeking to integrate advanced AI solutions into their operations, helping them to optimize their workflows and increase efficiency.
Business System Analyst – Service Now (PL681)
Job not on LinkedIn
August 12
Paralucent
Artificial Intelligence • Productivity • SaaS
Paralucent is a company that operates at the intersection of technology and creativity, focusing on driving automation and fusing intelligence to empower productivity. They aim to simplify documentation and enhance business processes through innovative technology solutions. Paralucent offers its expertise to clients seeking to integrate advanced AI solutions into their operations, helping them to optimize their workflows and increase efficiency.
📋 Description
• Collaborate with developers and business stakeholders to gather, document, and analyze business requirements. • Assist in the configuration and support of HRSD, SPM, and ITSM modules, primarily within ServiceNow or similar platforms. • Translate business needs into functional specifications and user stories. • Support testing efforts including writing test cases, performing UAT, and documenting results. • Monitor and triage system issues, enhancements, and change requests. • Maintain system documentation, process flows, and training materials. • Participate in daily stand-ups, sprint planning, and retrospectives with the development team. • Provide support to ensure timely resolution of issues and alignment with global teams.
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. • 3–4 years of experience in a business analyst or system analyst role, preferably in HRSD, SPM, or ITSM domains. • Familiarity with ServiceNow or similar enterprise platforms. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Exposure to Agile/Scrum methodologies. • Basic understanding of ITIL concepts. • Experience with tools like JIRA, Confluence, or similar. • Certifications in ServiceNow, ITIL, or Business Analysis (e.g., CBAP, CCBA) are a plus.
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