Manager, IM

Job not on LinkedIn

🔥 17 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $85k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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ParentSquare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

📋 Description

• Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers. • Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training. • Ensure a smooth onboarding experience, setting customers up for long-term success. • Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS. • Support the team in resolving escalated implementation issues, ensuring timely and effective solutions. • Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

🎯 Requirements

• 2+ years of experience managing or leading a team of 5 or more. • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district • Bachelor’s degree (or higher) from an accredited college or university preferred • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk) • Familiarity with SFTP and API for the purpose of collecting data. • Excellent communication skills (written, verbal, presentation and interpersonal) • Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 15 paid holidays, including your birthday! • Tools and equipment for a home office