Manager, IM

Job not on LinkedIn

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $90k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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ParentSquare

WebsiteLinkedInAll Job Openings

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Hiring, training, motivating and coaching Implementation Managers as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results. • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes. • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. • Maintaining exceptional customer satisfaction while completing timely and accurate data integration, system configuration and initial training. • Organize and oversee team training needs in collaboration with engineering and the Directors of Implementation and Support. • Troubleshoot, oversee and support/escalate issues in the implementation process in order to find a timely and correct solution. • Maintaining up-to-date internal resources as needed for the Implementation team. • Providing backup support for our customer support desk during our high volume periods.

🎯 Requirements

• 2+ years of experience managing or leading a team of 5 or more. • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district • Bachelor’s degree (or higher) from an accredited college or university preferred • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk) • Familiarity with SFTP and API for the purpose of collecting data. • Excellent communication skills (written, verbal, presentation and interpersonal) • Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 16 paid holidays, including your birthday!