Field Service Engineer

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Park Place Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Park Place Technologies is a global IT infrastructure services company that provides third-party hardware maintenance, software technical support, managed infrastructure services, and IT professional services for servers, storage, networking, and hyperconverged systems. It sells new and pre-owned hardware through its Curvature brand, offers infrastructure monitoring software (Entuity), and delivers data center solutions including immersion and direct-to-chip liquid cooling. Park Place focuses on reducing OEM costs, maximizing uptime with global logistics and monitoring (ParkView), and supplying L1–L3 engineering expertise to enterprise customers.

📋 Description

• Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. • Must be able to be scheduled for work on shifts occurring at any time of day. • Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips. • Performs service in a cost effective manner. Displays professional attitude and courtesy while on site. • Maintains effective communication with customer and our customer support center during repair process and any projected delay. • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair. • Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems. • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes. • Follows customer specific repair procedures. • Assesses current and future customer needs based on usage of the system. • Inventory / Parts Management: Determines needed parts and quantities based on contracts in service area. • Returns bad or excess parts in a timely manner. • Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory. • Administrative: Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. • Attends and participates in regularly scheduled team meetings. • Accounts for all activities correctly using Field Point time reporting utility. • Other duties as assigned.

🎯 Requirements

• Minimum seven (5) years specific experience working with OEM data center hardware • Successful Prior Field experience • Solid technical aptitude • Understanding of different OEM equipment with the ability to grasp new products/concepts • Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7) • Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first • Proven ability to work independently, while exhibiting leadership and collaboration, when working with others • CompTIA A+ and Server + required • Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements. • Must be able to assume an on-call status position and respond based on service level agreements within assigned territory. • Must be able to maintain regular working hours assigned, if site specific assignment. • Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.

🏖️ Benefits

• 24/7 customer support • Professional development and training opportunities