Senior Agent Architect – Spain

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Support the implementation of Parloa's AI solutions, enhancing customer experiences. • Craft effective AI workflows and build connections to enterprise systems. • Design, prototype, and validate conversational solutions for AI agent deployments. • Guide customers and partners in maximizing the value of Parloa's AI solutions. • Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. • Collaborate with Forward Deployed Engineers on complex integration scenarios.

🎯 Requirements

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development. • Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes. • Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact. • Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning. • Strong project and stakeholder management skills, with passion for meeting milestones and effective communication. • Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy. • Familiarity with API authentication patterns (OAuth, API keys, JWT). • Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.). • Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms). • Excellent written and spoken Spanish and English skills are required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options