Senior Salesforce Administrator – Experience Portal, Experience Cloud

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Hospitality • Enterprise • SaaS

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Partner with Product Owners and business stakeholders to understand requirements and translate them into effective Experience Cloud configurations • Configure, enhance, and maintain Salesforce Experience Cloud sites using declarative tools such as Experience Builder, Flows, validation rules, and page layouts • Administer and optimize Experience Cloud features including: • Customer and partner portals • User registration, login, and authentication flows • Profile- and permission-based access models • Page layouts, navigation, branding, and content • Configure data visibility and sharing models to ensure secure access for external users • Manage external and internal users, roles, profiles, permission sets, sharing rules, and access controls • Collaborate with Service Cloud teams to expose cases, knowledge articles, and self-service capabilities through the portal • Support and coordinate integrations with internal and external systems in partnership with development and integration teams • Ensure Experience Cloud configurations comply with security, compliance, identity, and data governance standards • Monitor portal usage, performance, adoption, and user experience • Perform proactive system maintenance including Salesforce release updates, security reviews, health checks, and optimizer recommendations • Analyze existing portal configurations and recommend improvements for usability, scalability, accessibility, and performance • Support data management activities including imports, updates, and synchronization relevant to Experience Cloud use cases • Collaborate with Salesforce Developers and QA to support testing, deployment, and post-release validation • Participate in release planning, environment coordination, and post-release support • Evaluate new Salesforce Experience Cloud features and enhancements for business value • Promote reuse, automation, and low-code/no-code best practices across portal solutions • Maintain Experience Cloud documentation, standards, and operational runbooks

🎯 Requirements

• Bachelor’s degree in a business or technology-related field, or equivalent practical experience • 5+ years of experience working with Salesforce, with strong hands-on administration experience in Experience Cloud • Deep functional knowledge of Experience Cloud including portals, user access models, sharing, and branding • Experience exposing Service Cloud features (Cases, Knowledge, self-service) through Experience Cloud • Extensive experience with Salesforce configuration and automation tools (Flows, validation rules, approvals) • Strong experience managing Salesforce security and access models for internal and external users (profiles, permission sets, roles, sharing) • Experience working within a formal Salesforce Application Lifecycle Management environment (Dev / QA / UAT / Prod)

🏖️ Benefits

• Health insurance • Remote work options