Senior Manager, Client Operations

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November 6

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PartnerCentric, Inc.

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B2B • eCommerce • Marketing

PartnerCentric, Inc. is a technology-driven affiliate marketing agency that specializes in maximizing affiliate program performance and driving sustainable growth for its clients. By leveraging expert insights and proprietary technology solutions such as FUSE Incrementality™, PartnerCentric helps brands optimize their partnerships and measure incremental revenue. With a focus on long-term strategies rather than short-term tactics, the company supports major brands in achieving significant returns on their marketing investments through data-driven affiliate management and collaboration with influencers.

11 - 50 employees

Founded 2004

🤝 B2B

🛍️ eCommerce

📋 Description

• Maintain and update Metronome metrics and organizational goals. • Ensure Asana project management templates and SOPs are accurate and consistently applied. • Track and manage utilization reporting to drive improved Labor Efficiency Ratios across the client services organization. • Implement systems and processes to improve efficiency and accountability. • Manage QBR and account plan tracking, ensuring deadlines are met. • Track and follow up on meeting action items and responsibilities. • Partner with the Talent Team to coordinate training initiatives. • Ensure coaching and performance improvement plans are supported with proper resources. • Own KPI, churn, revenue, and utilization reporting. • Partner with the Business Intelligence and AI Specialist to generate insights that drive improved operational performance. • Draft, send, and file contracts and addendums. • Create and manage a Client Services calendar that outlines key events, contract renewals, industry events and logistics, and executive partner calls with clients. • Coordinate logistics for conferences and client engagement events. • Provide operational support to the VP of Client Services and Director of Partnership Development. • Ensure the team remains aligned on building client relationships and identifying new opportunities.

🎯 Requirements

• 5–7 years of experience in operations, project management, or chief of staff roles. • Agency experience required (marketing services, digital media, affiliate, or related professional services environment). • Proven experience in utilization reporting and efficiency optimization. • Strong organizational and process improvement skills with a record of implementing scalable systems. • Proficiency with project management platforms (Asana) and goal-tracking systems (such as Metronome). • Experience with reporting tools and comfort collaborating with data/analytics functions. • Exceptional written and verbal communication skills. • Demonstrated ability to coordinate cross-functional initiatives (Talent, BI/AI, Client Services). • Experience creating and managing cross-functional calendars tied to key business and client events. • Event and conference planning experience preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development