Technical Support Specialist

🔥 24 minutes ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

⚪️ Entry-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PartnerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

📋 Description

• Serve as the first point of contact for customer support requests via phone, email, and web-based support systems. • Respond to customer inquiries professionally, timely, and in a customer-focused manner. • Document support interactions, troubleshooting steps, and issue resolution details in company support systems. • Gather customer information to identify, diagnose, and resolve software-related issues. • Monitor system alerts and down-system notifications, restoring service or escalating when necessary. • Troubleshoot application issues using established procedures, knowledge articles, and diagnostic tools. • Escalate complex technical issues to senior support personnel. • Communicate case status, updates, and next steps to customers. • Assist customers with product functionality and best practices. • Perform routine maintenance, including software licensing and rate table updates. • Provide feedback to improve support processes, internal documentation, and customer resources. • Participate in training to expand product and support-procedure knowledge. • Collaborate with internal teams to provide accurate and effective customer support.

🎯 Requirements

• High school diploma or GED. • Strong customer service and communication skills. • Ability to troubleshoot problems and think analytically. • Ability to prioritize multiple tasks in a fast-paced environment. • Strong written, verbal, and interpersonal communication skills. • Basic proficiency with Microsoft Windows and Microsoft Office applications. • Ability to learn new software applications and technical concepts. • Preferred: Associate's degree, technical certification, or equivalent experience. • Preferred: Previous customer support, help desk, or technical support experience. • Preferred: Experience supporting software applications. • Preferred: Familiarity with Salesforce or similar ticketing systems. • Preferred: Exposure to telecommunications, reporting platforms, or analytics software. • Availability/flexibility within Monday–Friday customer support coverage between 7:00 AM and 5:00 PM Central Time.