ShipDecarb
eCommerce โข B2B โข SaaS
ShipDecarb is a technology solutions provider specializing in the E-commerce sector. They offer a range of services including development of E-commerce applications, digital marketing support, and user experience design to enhance the functionality and visual appeal of E-commerce tools. Their team-as-a-service approach caters to prominent E-commerce developers, focusing on improving business efficiency and visibility through expert technological and marketing solutions.
Customer Care Specialist
Job not on LinkedIn
October 2
๐บ๐ธ United States โ Remote
โฐ Full Time
๐ข Junior
๐ Customer Support
๐ซ๐จโ๐ No degree required
ShipDecarb
eCommerce โข B2B โข SaaS
ShipDecarb is a technology solutions provider specializing in the E-commerce sector. They offer a range of services including development of E-commerce applications, digital marketing support, and user experience design to enhance the functionality and visual appeal of E-commerce tools. Their team-as-a-service approach caters to prominent E-commerce developers, focusing on improving business efficiency and visibility through expert technological and marketing solutions.
๐ Description
โข Provide high-level, technically skilled support in the SaaS industry. โข Engage worldwide with meaningful customer relationships and impactful solutions. โข Provide technical guidance to customers in written English, especially about e-commerce products. โข Act as a liaison between the customer and product teams, understanding and translating customer needs. โข Resolve customer complaints efficiently and professionally. โข Maintain accurate records of customer interactions, transactions, and feedback. โข Provide feedback on the effectiveness of the customer service process. โข Utilize AI-supported tools to improve customer interactions.
๐ฏ Requirements
โข Minimum of 1-year work experience, ideally in IT or SaaS customer support. โข Advanced written English proficiency for effective communication. โข Flexibility and openness to change, with a willingness to adapt to new technologies and processes. โข Comfortable working with AI tools and platforms to streamline support tasks. โข Adaptability to work flexible hours. โข Professionalism and composure with stressed or upset customers. โข Strong interpersonal skills and a passion for helping others. โข Proficiency in HTML and CSS is a plus. โข Experience in customer-centric roles is advantageous. โข Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
๐๏ธ Benefits
โข Bonus โข Health insurance โข Learning stipends โข Occasional packages and gifts โข Flexible working hours
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