Customer Success Manager

November 20

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PartsBase Inc.

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Aerospace • Marketplace • Transport

PartsBase Inc. is a comprehensive and fully integrated buying and selling platform for aviation parts and services, serving commercial, business, and military sectors. With over 25 years of experience, PartsBase offers access to real-time availability of 15 billion items of inventory and 3. 3 million lines of repair capabilities, catering to the needs of the aerospace, aviation, and defense industries. The platform connects users with the largest community of aviation professionals and companies, unlocking access to a vast database of aerospace parts and services. PartsBase also provides advanced technologies for streamlined aviation workflows and has become a preferred tool for numerous aviation professionals around the world, trusted by over 7,300 companies and 83,000 members. Based in Deerfield Beach, Florida, PartsBase is committed to innovation and customer satisfaction.

51 - 200 employees

Founded 1999

🚀 Aerospace

🏪 Marketplace

🚗 Transport

📋 Description

• Proactively identify and pursue new sales opportunities within the aviation industry • Build and maintain strong relationships with clients including MROs, OEMs, airlines, and distributors • Deliver exceptional customer service while managing a full sales cycle • Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure client satisfaction • Conduct regular account reviews, uncover expansion opportunities, and drive renewals • Serve as the voice of the customer internally, surfacing trends and actionable feedback • Stay current on industry trends and evolving market needs • Help onboard new clients and ensure smooth adoption of PartsBase platform

🎯 Requirements

• 3–5 years of proven sales or customer success experience, preferably in B2B environments • 2–3 years of experience in the aviation industry (MRO, OEM, distribution, etc.) • Strong communication, negotiation, and relationship-building skills • A hunter’s drive to win new business and a nurturer’s heart to grow lasting partnerships • Highly organized and proactive with strong project management abilities • Experience with CRM tools such as Salesforce, HubSpot, or similar platforms • Ability to travel up to 20% to visit key clients, attend events, or support business development

🏖️ Benefits

• Medical benefits to keep you healthy and secure. • Paid time off to recharge and enjoy life outside of work. • Competitive base salary + lucrative commissions. • Comprehensive training to ensure you’re set up for success. • Clear career growth paths and development opportunities. • Be part of a fast-growing, innovative company that’s shaping the future of aviation commerce.