Account Operations Associate

Job not on LinkedIn

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Act as a link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex customer problems • Serve as the first escalation point and main contact after customer issues are identified • Work with daily operations to understand the supply chain and identify shipment-level issues • Collaborate with Customer Success Managers to maintain high NPS scores for brands • Work with Customer Support to triage account-level issues • Help build the Account Operations team from its inception, focusing on project management and cross-departmental problem solving

🎯 Requirements

• Strong pattern recognition skills and ability to identify trends and connections by parsing data • Ability to take full ownership of tasks and outcomes and manage projects from inception to completion • Ability to solve novel problems and navigate ambiguity • Team-first mentality and ability to partner with others to find solutions • Natural collaborator with brands and internal stakeholders • Ability to stay composed under pressure and navigate difficult client conversations • Highly organized and comfortable working across multiple platforms and tools • Ability to analyze large datasets and identify common threads • Experience with Zendesk, Notion, Salesforce, or similar systems is a plus, not required